Privacy Policy

Privacy Policy

Primrose Prep FZE is a Free Zone Establishment incorporated in Sharjah Publishing City Free Zone (SPC Free Zone), United Arab Emirates.

Registered office: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.

Primrose Prep respects your privacy and is committed to handling personal information responsibly and discreetly.

Information We Collect

We may collect personal information including:

From parents / clients:

• Name

• Email address

• Telephone / WhatsApp contact details

• Child’s age, year group, school, academic needs, educational history, and other information relevant to educational support

From tutors / educational professionals:

• Name and contact details

• CV / employment history

• Qualification documentation

• Identity verification documentation

• Enhanced DBS certificates or equivalent safeguarding documentation where applicable

• Professional references

• Availability, subject specialisms, and service preferences

How Information Is Used

Information is collected solely for the purpose of:

• responding to enquiries,

• arranging consultations or tuition,

• providing educational guidance and academic support,

• coordinating tutoring services,

• and fulfilling legal, administrative, or accounting obligations.

Data Sharing

Personal information is treated confidentially and is not sold or shared with third parties except:

• where necessary to provide agreed services,

• or where disclosure is required by law.

How We Store and Process Information

• We may securely store or process information using trusted third-party service providers for operational purposes, including website hosting, enquiry management, scheduling, communication, document storage, and administrative systems.

• These providers may include services such as Google Workspace, Airtable, email platforms, and other secure business systems reasonably required to operate Primrose Prep.

• We take reasonable steps to ensure personal data is handled appropriately.

Data Storage and Security

Reasonable steps are taken to protect personal information and maintain appropriate security measures.

Information is retained only for as long as reasonably necessary for educational, administrative, or legal purposes.

Your Rights

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal, safeguarding, contractual, or operational obligations.

To make a privacy-related request, please contact us directly.

Contact

For privacy-related enquiries, please contact:

Rachel Couffignals
Primrose Prep FZE
hello@primrose-prep.com