Privacy Policy

Primrose Prep FZE is a Free Zone Establishment incorporated in Sharjah Publishing City Free Zone (SPC Free Zone), United Arab Emirates.

Registered office: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.

Primrose Prep respects the privacy of the families, pupils, tutors and educational professionals with whom we work and is committed to handling personal information responsibly, securely and confidentially.

Information We Collect

We collect only information that is reasonably necessary to respond to enquiries, provide our services, manage tutoring arrangements and operate Primrose Prep.

Parents, Guardians and Pupils

We may collect:

• parent or guardian name;

• email address, telephone number and WhatsApp contact details;

• pupil's name and age;

• year group and school;

• academic needs, subjects and educational goals;

• relevant educational history;

• information relating to tutoring arrangements and progress; and

• other information voluntarily provided by a parent or guardian that is relevant to the educational support requested.

Where information relates to a child, it will ordinarily be provided by, or with the knowledge of, their parent or guardian.

Tutors and Educational Professionals

We may collect:

• name and contact details;

• CV and employment history;

• qualifications and professional experience;

• identity verification documentation;

• Enhanced DBS certificates or equivalent safeguarding documentation where applicable;

• professional references;

• subject specialisms and availability;

• payment and administrative information; and

• other information reasonably necessary for safeguarding, compliance and the management of tutoring engagements.

How We Use Personal Information

Personal information may be used to:

• respond to enquiries;

• arrange consultations;

• understand a pupil's educational needs;

• identify and recommend suitable tutors;

• arrange and administer tutoring engagements;

• provide educational guidance and academic support;

• communicate with parents, pupils and tutors;

• manage safeguarding and professional standards;

• process invoices and tutor payments;

• maintain appropriate business and accounting records; and

• comply with applicable legal, regulatory or safeguarding obligations.

We do not sell personal information.

Children's Information

Primrose Prep recognises that information relating to children requires particular care.

Information about a child is collected and used only where reasonably necessary to provide educational services, administer tutoring arrangements, support safeguarding or fulfil applicable legal obligations.

Parents and guardians should provide only information that is reasonably relevant to the educational support being requested.

Where consent is required for the collection or use of a child's personal information, Primrose Prep will seek appropriate consent from the child's parent or guardian.

Sharing Information with Tutors

Where a family is matched with a Tutor, Primrose Prep may share relevant information about the pupil with that Tutor where reasonably necessary to assess suitability or provide the agreed educational services.

Only information considered relevant to the proposed or ongoing tutoring arrangement should be shared.

Tutors working through Primrose Prep are required to treat pupil and family information confidentially and to use it only for the purposes of providing services through Primrose Prep.

Other Sharing of Personal Information

Personal information may also be shared where reasonably necessary:

• with service providers used to operate Primrose Prep;

• with professional advisers where appropriate;

• for safeguarding or child-protection purposes;

• to establish, exercise or defend legal rights; or

• where disclosure is required or permitted by law.

Service Providers and Data Processing

Primrose Prep may use trusted third-party service providers for operational purposes, including:

• website hosting;

• email and communication;

• enquiry and tutor management;

• scheduling;

• document storage;

• accounting and administration; and

• payment-related processes.

These may include services such as Google Workspace and Airtable, together with other reputable business systems reasonably required to operate Primrose Prep.

Some service providers may process or store information outside the United Arab Emirates. Where this occurs, Primrose Prep will take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable requirements.

Data Security

Primrose Prep takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who reasonably require it for the provision or administration of Primrose Prep's services.

No method of electronic storage or transmission can, however, be guaranteed to be completely secure.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including educational, safeguarding, contractual, administrative, accounting and legal purposes.

Information that is no longer reasonably required will be securely deleted or anonymised where appropriate.

Testimonials

Primrose Prep may occasionally invite parents or guardians to provide feedback or testimonials.

Testimonials relating to a pupil will only be published with the permission of the parent or guardian.

Where a testimonial is described as anonymous, Primrose Prep will not publish the pupil's name. Limited contextual information, such as the pupil's age or school, will only be included with the parent or guardian's permission.

Your Rights

Subject to applicable law, individuals may have rights in relation to their personal information, including the right to request:

• access to personal information held about them;

• correction of inaccurate or incomplete information;

• deletion of information where appropriate;

• restriction of certain processing; or

• withdrawal of consent where processing is based on consent.

Certain information may need to be retained notwithstanding such a request where required for safeguarding, contractual, accounting or legal purposes.

Privacy Requests

To make a privacy-related request or raise a concern about how personal information is handled, please contact:

Rachel Couffignals
Primrose Prep FZE
hello@primrose-prep.com